Privacy Policy

Last amended: August 2016

This privacy policy is to clarify how the user's data is handled by asknet AG when asknet AG's online shops are visited and when products or services are ordered from asknet AG. Disclosure is to be provided about what information is stored and how the use of the data occurs. The asknet AG pages contain links to other web sites. asknet AG accepts no responsibility for the privacy measures of these web sites or for any collection of data, even if asknet's name or logo appears on these pages. Their privacy policies, which the user should read through carefully, apply, because they differ from those of asknet AG. This privacy policy applies only to asknet AG web sites.

Use of the asknet AG pages without registration or purchase:

Any access to an asknet AG web page and any retrieval of a file stored on the page is logged. The record serves internal system and statistical purposes. The following are logged: Name of the file retrieved, date and time of the retrieval, quantity of data transmitted, notice of successful retrieval, web browser and requesting domain. These data are used exclusively for the improvement of our offerings and permit no inference of the identity of the user.

Temporary cookies are used on asknet AG web sites in order to ensure a flawless buying process. These cookies contain no personal information and are retained within the web browser only temporarily. The cookies are deleted after the browser is closed. These cookies are not saved on the hard drive. Most web browsers accept cookies automatically. If difficulties arise with the use of the web pages, the settings in the browser should be verified for the acceptance of cookies.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website: Disable Google Analytics

Further information concerning the terms and conditions of use and data privacy can be found at or at Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).

Collection and processing of personal data

asknet AG handles its customers' personal data confidentially and in accordance with the requirements of German and European privacy law. Personal data are collected and stored or processed and used only to the extent necessary for contract execution (user and usage data). This applies to both the scope and the duration of the storage. However, the duration of the storage of the user data extends at least to the retention period required by commercial law.

Name, e-mail address, billing address, delivery address, telephone number, credit card data and other data required for contract fulfillment are collected.

Personal data are used by asknet AG exclusively for the following purposes:

  1. for the acceptance, processing and fulfillment of an order
  2. in order to be able to provide license keys, access codes and other data that are required for the use of a product or a service, and for registration with the respective manufacturer or vendor if this is required for the use of the product or the service, or so that the buyer can obtain warranty services or technical support
  3. for the prevention of fraud and fraud attempts
  4. for updates for products or services
  5. customer service
  6. for other legally acceptable purposes.

Any additional other use, in particular for marketing activities, occurs only if the relevant customer has consented in this respect. In particular, asknet AG sends newsletters only if the customer has granted corresponding consent. In order to protect the customer, the consent is limited to the particular, specifically indicated purposes, and can be later revoked by the customer at any time by clicking the "unsubscribe" link included at the end of each promotional e-mail. The customer will then receive no additional promotional information messages.

If the dispatch of promotional material is permitted in the absence of explicit consent for legal reasons, asknet AG can avail itself of this option. The customer can object to the receipt of such materials at any time by clicking on the "unsubscribe" link included at the end of each promotional e-mail. The customer will then receive no additional promotional information messages.

Right to information

The customer has a right to information free of charge with respect to all data stored by asknet AG about the customer, and a right to correct, block and delete his data, as the case may be.

Data security

asknet AG uses "Secure Socket Layer" technology (SSL) for the transmission of the data. All information sent using this method are encrypted before they are transmitted. As a result, the information cannot be read by unauthorized persons during transmission. asknet AG secures the systems using technical and organizational measures against loss, destruction, access, modification or dissemination by unauthorized persons. Access to the customer account is possible only after entering the customer's personal password.

Under certain circumstances, companies with which asknet AG collaborates are located in the United States of America or in another country outside of the European Economic Area (EEA). The United States, as well as other countries that are not part of the European Economic Area (except a few recognized States such as the Switzerland, Argentina and Canada) does not have as high of a level of data protection as the States of the European Economic Area. In order to ensure permissible and safe data transfers and processing, asknet AG will take measures as e.g. concluding EU standard contractual clauses or other arrangements appropriate to the case of cooperation with companies from such countries.

Dissemination of the data

asknet AG disseminates its customers' personal data only to the following companies:

  • Licensees or to the respective manufacturer,
  • Credit bureaus for the industry or the banking system for the prevention of fraud,
  • to marketing partners,
  • to logistics partners in order to ship the ordered product,
  • to payment providers in order to implement the payment process,
  • to other companies when necessary for contract fulfillment or billing.

If asknet AG renders performance in advance, we will obtain a credit report to protect our justified interests, if necessary. The customer's interests that are worthy of protection will be taken into consideration in accordance with the provisions of the law.

Dissemination of anonymized data

In addition, asknet AG collects and processes anonymized usage data for purposes of market research and to tailor the internet presence to market demand. Anonymized IP addresses are used when doing so. To the extent that the user does not desire the collection, storage and processing of anonymized, non-personal usage data, he can object to the same:

These data are disseminated to the manufacturer of the respective product and to the respective service provider. They can also be in the USA under certain circumstances. The identity of the user remains anonymous during such use of non-personal data or dissemination for the collection of statistics and creation of reports, for example.

All of our contractual partners are obligated to treat personal data confidentially. The contractual partners have access to personal data only to the extent it seems necessary for the proper fulfillment of the obligations of asknet AG.

For questions regarding the collection, processing or use of your personal data, for information, reports, blockage or deletion of data, and for the revocation of granted consent, please contact:

asknet AG
Privacy Contact
Vincenz-Priessnitz-Str. 3
D-76131 Karlsruhe

E-mail Address: